Terms and Conditions
Payments for Services and Refunds
Austin Local Cleaning Company Terms and Conditions are provided as a guide of what is expected of our clients.
Payment for cleaning services will be captured in full when you place your order online. If additional time is required to complete the service you ordered, we will call you ahead of time for approval. If you do not approve additional time, we cannot guarantee your cleaning or your complete satisfaction.
Austin Local Cleaning Company gladly accepts payment in the following forms: Credit Card, Debit Card, Gift Card - any card that may be processed online. For your and our member’s safety they do not handle cash or direct payments to them. You are welcome to leave them a cash tip.
All initial, deep, one-time, move in/out and seasonal cleanings are based on an hourly rate. Hourly estimates are based on the square footage of your home. If additional time is required to complete the service you've ordered, we will call you for your approval.
Regular Clients- We pride ourselves in giving superior service to our clients. We go above and beyond to make sure you are completely satisfied with your cleaning service. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will return to re-clean the area/areas you are dissatisfied with at no additional cost to you.
In the event, a payment arrangement was made and an invoice was sent, Austin Local Cleaning Company may charge a late fee for any amounts which are not paid when due. The late fee will be depicted on your individual contract, and will continue to accrue per month. Clients shall also be responsible for all costs of collection (including reasonable attorneys’ fees) to collect overdue amounts.
Skipped Cleanings and Cancellations
As a general cleaning client, a part of what you pay for is a consistent spot on our schedule. Having a consistent spot ensures that you receive a discounted rate. Any gaps in regular service MAY increase your rate if additional time is needed in order to bring your home back to a maintenance level. A cancellation fee will also apply if you do not cancel at least 24 hours in advance.
If you need to cancel or reschedule your cleaning service, please give us at least 24 hours notice. Please consider our scheduling/preparations and that we are reserving a time slot for your cleaning. A fee of $50.00 will be applied to all accounts that are not canceled/rescheduled at least 24 hours before your scheduled cleaning day.
Should you decide that you would like us to clean items within curio cabinets or items of monetary/sentimental value, the following release of liability shall be in effect:
Client hereby releases Austin Local Cleaning Company from all liability arising out of cleaning these items. Client understands that he/she is completely responsible for repairing or replacing any damaged item or items even if Austin Local Cleaning Company may have caused the need for repair or replacement.
a) We do not climb higher than a 2-step ladder
b) We cannot move furniture over 20 lbs but will try to reach a visible place with an extension duster
c) If an area in the home is considered or has the potential to be considered a bio-hazard, that area will not be cleaned (emptying/cleaning cat litter boxes, human/animal feces, urine, vomit, blood, etc).
d) Kindly note that we remove all trash from your receptacles, but we are not outfitted to remove excessive amounts of accumulated/built-up trash.
It is to the clients' advantage to have the home picked up as much as possible allowing us to be able to get to all areas so that we can optimize your cleaning. At Austin Local Cleaning Company, we provide light straightening of the areas that we clean. If such areas/surfaces are cluttered at the time of cleaning, your team will clean around those areas and you will be notified.
Entry to Homes
Austin Local Cleaning Company has three different options to choose from so that your cleaners have entry into homes.
1) A client may opt to not give a key to the company and be home on their day of cleaning. Because we cannot give an exact time, the client must be home during their specific time frame to let the cleaners in/out of the home. If no one is home when the cleaners arrive, a cancellation fee will be charged. (See fee above)
2) A client may provide the company with a key. In the event of termination of the cleaning agreement, keys will be returned to the client within 48 hours of the final cleaning. For your protection, keys will not be linked to any information pertaining to the client. Keys are kept in a secured area and are crossed referenced in case of loss.
3) If a client chooses to leave their door unlocked, place the key under the mat, or leave their house key in an unsecured place for the cleaners to gain entry, the client releases Austin Local Cleaning Company from all liability that arises from damage made before or after the cleaners leave the premises. The client understands that they will be responsible for any damages that are caused before/after their scheduled cleaning team.
It is not necessary for the client to disarm their alarm system for their scheduled date of cleaning. If you would like, you may contact your alarm company and have a house cleaner code issued.
Price and availability are subject to change. Austin Local Cleaning Company reserves the right to adjust client rates at any time. You will be notified 30 days prior to any price increases.
When entering into an agreement for services with Austin Local Cleaning Company, you agree not to solicit for hire any staff member introduced to you by Austin Local Cleaning Company for any home-related services. If you are found to have solicited one of our staff members, please be advised that our referral/ training fee is $3,000 payable to Austin Local Cleaning Company immediately upon employing our members for any services to your home/ business. Your cleaning experts will also be immediately terminated.
Occasionally we like to take before and after pictures of your home. Interior pictures will be for our reference only and will not be publicized without your consent. Interior images will be focused on the room and or damage we may find and will not be focused on the personal property unless it is your personal property that was damaged and is required by our insurance to process a claim. If we wish to use pictures of the interior of your home, we will contact you directly before doing so. Exterior pictures of your home we would like to use for possible advertisement on such places like our website, Facebook, Porch.com and so forth. If we decide to use any exterior images of your home, we may contact you as a courtesy but is not required. At no point will any image include images of any person living in the home. We do respect your right to privacy.